Shopping Center Manager - Culver City

Unibail-Rodamco-Westfield(URW) is the premier global developer and operator of flagship shoppingdestinations. With a portfolio valued at $75 billion as of December 31, 2018 ofwhich 88% in retail, 7% in offices and 6% in convention & exhibitionvenues, we own and operate 102 shopping centers, of which 56 are flagships inthe most dynamic cities in Europe and the United States. Our centers welcome1.2 billion visits per year. The Group has the largest development pipeline inthe industry, worth $15 billion. Present in 2 continents and in 13 countries,URW provides a unique platform for retailers and brand events and offers anexceptional and constantly renewed experience for customers.
TheShopping Center Manager (SCM) drives operational success in the retailenvironment, leading the onsite operational and marketing management of theshopping center. This role is a keycontributor to the total asset value creation working in partnership with OperatingManagement, Development, Leasing and other internal teams.
Drive, optimize and deliver day-to-dayoperational excellence in accordance to established metrics and standards.
Oversee specific center FacilitiesManagement, Security and Risk Management teams/programs.
Ensure optimal performance and fullcompliance with health, safety, labor and environmental regulations.
Coordinate and assist to facilitatenew store and remodel projects with Leasing Tenant Coordination team.
Responsible for local procurement andcontract negotiation/management.
Manage corporate SCM policies andprocedures as related to front-of-house and back-of-house operations.
Contribute and collaborate withOperating Management team to develop 5-Year Business Plan strategy.
Execute the Action Plan as defined inthe 5-Year Business Plan.
Plan and manage Common AreaMaintenance and Capital expense budgets/forecasts within approved parameters.
Locally develop with the ShoppingCenter Marketing Director (SCMD) supported by Corporate Marketing withdirection and final approval the center's marketing and public relationsplans. Implement plans driving anddelivering on sales and traffic goals.
Become the voice of the shopper whilealso delivering insights and trends related to the trade-area including othercomplimentary and competitive influences that potentially have future strategicconsideration for the center's vision.
Lead the center's customer journeyexperience programing to standards excellence and develop a team culture of S.T.Y.L.E.
Key ambassador and representative ofthe shopping center developing and leading retailer engagement and supportprograms, local community/non-profit outreach, service providers partnerships aswell as lead for relevant property tours with investment stakeholders.
Actively engages in businessprospecting opportunities driving additional management income opportunities aswell as deliver annual storage budgets working in partnership with other salesdivisions.
SCM is to be consulted on thefollowing matters before decision or action is taken:
Contribute to 360 development of theasset, including representing the Group locally, developing relationships withkey players in the local community, follow-up on local urbanism, developmentsand identifying/reporting development opportunities.
Consulted on leasing deals affectingthe common areas of the Shopping Center. (RMU, kiosks, BV)
SCM is to be informed aboutdecisions and changes that have been taken on the following areas:
Legal matters related to tenant and/orother legal risk issues.
Decisions or changes that affect theshopping center and are needed to know by the SCM to be able to perform thetasks stated in this role description of responsibilities.
KEY PERFORMANCE INDICATORS(In Accordance to Center Specific Objectives)
Driving Sales and Traffic
Deliver Annual Business Action Planand Marketing Plans
CAM Budget Adherence
Operating Capital Management
Other Income - Storage Revenue
The Customer Journey and S.T.Y.L.E.Mystery Shop Result
Health & Safety
Energy Consumption Management
Drivesfor Results
Action oriented taking on newopportunities and challenges with a sense of urgency, high energy andenthusiasm all while securing and deploying resources effectively andefficiently.
Plans and aligns teams effectively tooptimize work processes/project management initiatives.
Ensures accountability of self andothers to meet objectives and commitments.
Applies knowledge/insights of businessand business influences to advance the organization's goals.
Builds strong customer relationshipsdelivering customer-centric solutions.
Manages complexity to effectivelysolve problems while maintaining good and timely decisions that keeps thebusiness moving forward.
Ability to consider futurepossibilities - creating the new and different innovative strategies.
Balances and manages the interests ofmultiple stakeholders.
Effectively builds networks/partnershipsinside and outside the organization and works collaboratively with others tomeet shared objectives.
Effectively conveys and communicates aclear understanding of the unique needs of different audiences.
Creates an environment where peopleare motivated to do their best to help the organization achieve its objectives.
Is persuasive driving vision andpurpose.
Attracts top talent and buildseffective teams through effective leadership qualities.
Demonstrates courage stepping up to addressdifficult issues and saying what needs to be said.
Gains confidence and trust of othersthrough honesty, integrity and authenticity.
Operates effectively even when thingsare not certain or the way forward is not clear.
Demonstrates self-awareness whileactively seeking new ways to grow and to be challenged.
Is a nimble learner throughexperimentation while possessing the ability to rebound from setbacks andadversity when facing difficult situations.
Situational adaptability in real timeto match the shifting demands of different situations effectively.
Business/RealEstate Knowledge/Experience
5-plus years of progressive experiencein shopping center/retail/property/hospitality management level roles.
Demonstrated knowledge and interest forreal estate and/or retail development, leasing property management operations.
B.A. or B.S. degree or equivalent
Unibail-Rodamco-Westfield(URW) is an equal opportunity employer that embraces the diversity ofbackgrounds, perspectives, experience and skills. We offer a collaborative, innovative,achievement-focused culture with unique opportunities for growth in a globalcompany and we evaluate qualified applicants without regard to race, color,religion, sex, sexual orientation, gender identity, national origin,disability, veteran status, and other legal protected characteristics.

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